Frequently Asked Questions

Find answers to common questions about our party rentals, delivery, setup, safety, service areas, and booking process.

What areas do you service?

Penguin Party Rentals proudly serves the Inland Empire, including Corona, Riverside, Eastvale, Norco, Lake Elsinore, Temecula, Murrieta, Menifee, Chino, Chino Hills, Ontario, Rancho Cucamonga, Fontana, Redlands, Upland, and surrounding communities. We also provide party rentals throughout Orange County, Los Angeles County, San Bernardino County, and San Diego County for larger events.

Are you licensed and insured?

Yes. Penguin Party Rentals is fully licensed and insured. Certificates of Insurance can be provided upon request for schools, churches, corporate events, city events, parks, HOAs, and other venues.

Do you clean and sanitize your inflatables?

Absolutely. Every bounce house, water slide, obstacle course, and inflatable rental is thoroughly cleaned and sanitized after every use to provide a safe and clean experience for every customer.

What surfaces can inflatables be set up on?

Our inflatables can be set up on grass, concrete, asphalt, dirt, turf, and other flat surfaces. Setup requirements may vary depending on the inflatable and the surface.

How much space is needed for setup?

Each inflatable has different space requirements. Product dimensions are listed on each item page. Additional room may also be needed for blower tubes, entrances, exits, and safety clearance.

How long does setup take?

Most bounce houses and inflatables take approximately 15 to 30 minutes to set up. Larger attractions, including obstacle courses, rock walls, mechanical rides, and trackless trains, may require additional time.

Do you provide generators?

Yes. Generator rentals are available for parks, schools, outdoor venues, and locations without access to power. Our team can recommend the appropriate generator size for your rentals.

What happens if it rains or there is bad weather?

Customer safety is always our top priority. If severe weather or high winds are expected, please contact us before delivery to discuss available options. Certain inflatables cannot operate safely during unsafe weather conditions.

Do I need to pay a deposit?

Yes. A deposit is required to reserve your rental and secure your event date.

When is the remaining balance due?

The remaining balance is typically due before setup or upon delivery, depending on the event type and reservation details.

Can adults use the inflatables?

Some inflatables are designed for both children and adults, while others may have age or weight restrictions. Please contact us if you have questions about a specific rental.

Do you provide attendants?

Yes. Professional attendants are available for select attractions, including rock walls, laser tag, carnival games, interactive inflatables, mechanical rides, and larger event rentals.

What time do you deliver and pick up?

Delivery and pickup times vary depending on the event schedule, location, route, and rental type. Our team will coordinate setup and pickup times with you before your event date.

How do I book an event?

Browse our inventory, select your rentals, choose your event date, and complete your reservation online. If you need assistance, our team is always happy to help.

What types of events do you service?

We provide rentals for birthday parties, school carnivals, church events, corporate events, city celebrations, HOA events, festivals, fundraisers, grand openings, company picnics, holiday parties, and many other special occasions.